Returns Policy

This CNGPS/MGIC Returns Policy aims to reassure that you can buy with confidence and what to do in case you are dissatisfied with a purchase.


All refund rights under both State and Commonwealth law apply.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.

Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.


When you change your mind

  • At CNGPS/MGIC you have 60 days to return your items (some exclusion apply) for a full refund or exchange as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.

  • By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.

  • If you can’t provide proof of purchase, we will be unable to provide you with an exchange coupon or refund.


Excluded change of mind items

The following items can not be returned if you change your mind:

  • Food items

  • Gift cards/vouchers


Other products:

CNGPS/MGIC will accept returns and provide you with a exchange coupon or refund (refund will be provided using original payment method) or repair where:

  • The item is faulty or is not of acceptable quality, or

  • The item is not fit for its intended purpose, or

  • The product does not match the sample or our description; and

  • You can present proof of purchase through CNGPS/MGIC.


CNGPS/MGIC may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Physical gift card orders

Gift cards/vouchers cannot be returned if you change your mind. They also will not be exchanged for another denomination or tender such as cash. Please note that CNGPS/MGIC is not responsible for and is unable to replace gift cards which are lost or stolen.

Proof of Purchase

Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:

  • CNGPS/MGIC receipt

  • Online Tax Invoice (order confirmations will not be accepted)

  • Financial statements such as a bank statement, credit card statement

  • Online proof of purchase (includes Zip, Afterpay and Paypal statements)



You will be asked for information that is relevant to your return or to satisfy a legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your signature as authorisation of the return transaction. The information you provide may be accessed by authorised CNGPS/MGIC team members for fraud protection activities. Information collected will be securely stored in accordance with the CNGPR/MGIC Privacy Policy.

For further information, please Contact Us

Reviewed 7 July 2021